Frequently asked questions

Your data is walled off at the database layer — the database itself refuses to return another company's rows, even if a software bug exists elsewhere. Our team cannot access your records without an audited support request that you initiate. Every access event is logged.

Each record in the audit log links to the one before it. Altering any past entry breaks the chain, and the discrepancy is detected automatically every night. The same mechanism meets NOM-151 retention requirements for Mexican organisations — ten years of tamper-evident operational history.

SOC 2 Type I is in progress, with a target completion in 2027. The controls are aligned today — we are not yet certified. Infrastructure is GDPR-aligned; ISO 27001 certification is not currently in scope. We can share our current controls summary on request.

Data is hosted on infrastructure with a GDPR-aligned posture and an EU data-residency option. For Mexican companies, the ARCO data-subject rights workflow — access, rectification, cancellation, and objection — ships at the Enterprise tier and meets the statutory 20-business-day response window.

CFDI 4.0 emission, reconciliation, and accountant CSV/XML export are all available on the Enterprise tier. LFPIORPI transaction monitoring and the manual-review queue for anti-money-laundering reporting obligations also ship at Enterprise. These are emission and reconciliation tools — not payment-rail infrastructure.

Three tiers: Starter for teams getting started, Professional for full portfolio operations, and Enterprise for compliance-heavy or large-portfolio operators. Starter begins at $35/month. Exact Professional pricing is a short sales conversation — the scope varies enough that a fixed public price is rarely the right starting point.

From 5 properties to 400. Same operating system. Starter handles up to 5; Professional up to 50; Enterprise is unlimited. You move between tiers as your portfolio grows — the workflows, data, and integrations move with you, no migration required.

Yes. Starter is free to set up — you can configure your first properties, run through the workflow, and see real data before paying anything. Professional and Enterprise start with a guided demo session so you can see the features relevant to your portfolio before signing. There is no time-limited trial that expires mid-setup.

Access is governed by 4 roles — Superadmin, Admin, Manager, and Operations — across 13 permission domains that cover all 16 modules. Each domain has its own on/off toggle per role, so you decide precisely which team members can view, edit, or approve financial data.

The portfolio model groups properties under shared bank accounts and consolidated reporting — one operating system across all your entities. Multi-currency bank accounts are available at the Professional tier. Each organisation operates within a single country, which keeps accounting and compliance clean.

No. Before any work order over your defined cost limit moves forward, a manager approves it. Before any bank account or compliance change, a second admin must sign off. The system handles the legwork and surfaces the decision — your team owns the call. Autonomous workflow agents are on the roadmap, in design.

Owners receive a monthly statement — you click send, they get a PDF via email. Investors do not log in to BasePro; the operator generates and sends the data. The investor dashboard at the Professional tier is your view into their portfolio, not a separate login for them.

Work orders move through a clear status pipeline — pending, quoting, assigned, in process, completed — visible on a kanban board with swimlane filtering by property, vendor, or priority. Every vendor assignment, photo upload, and cost update is tracked against the order in one place.

46 mobile screens are built and shipped — inspections, maintenance, vendor communications, and property detail are all mobile-first. The operations side is designed for field use. You can also review account balances and transaction history on mobile; finance entries can be made from the field or the office.

Vendors reply in Telegram — no BasePro account, no portal, no password required on their end. Their responses appear automatically in the work order's activity thread. No vendor is contacted without explicit action from your team, so you stay in full control of every outbound message.

Open the lease from the property detail, select 'Record payment', enter the amount and date, and choose the destination bank account. The payment posts to the account's transaction log, clears the open charge on the lease, and the unit's balance updates instantly. You get a timestamped receipt entry for every payment.

After posting a payment or creating a charge, you can send a notification directly to the tenant from the same screen. They receive a message with the amount, date, and the property reference. The delivery goes through the operator-controlled messaging channel — nothing is sent automatically without your explicit action.

You configure a late-fee rule per lease — flat amount or percentage, grace period in days, and which charge types trigger it. When the grace period expires on an unpaid charge, the fee appears as a pending charge for your review. You confirm before it posts. No fee ever posts without a manager action.

From any open work order on mobile, tap the attachments section and select from your camera or photo library. Photos and documents upload directly to the order's file log, visible instantly to everyone with access. Inspections have a dedicated photo capture step built into the workflow — no workaround needed.

Yes. The web app and mobile experience share the same account, so anything entered on a phone is immediately visible on desktop and vice versa. There are no per-device licences. Each team member signs in with their own credentials; the permission set follows the role, not the device.

Go to Team in settings, find the member, and deactivate their account. Access is revoked immediately — they cannot log in or receive notifications. Their historical activity remains in the audit trail, intact and attributed. Reassigning their open tasks takes a couple of minutes; the system surfaces any unresolved items for you.

Yes. Each of the 13 permission domains has an independent toggle per role. You can create a role where every domain is set to view-only, so a user can read reports and records without being able to create, edit, or approve anything. This is useful for accountants, auditors, or ownership contacts who need visibility without write access.

BasePro runs your property operations and financial records — rent, expenses, maintenance, owner reporting. Your external accounting software handles your company's general ledger. The two coexist: export your operational data from BasePro (CSV or PDF) and import it into your accountant's tool. We do not replace general-purpose accounting software; we eliminate the manual bridging work between your properties and your accountant.

Starter accounts use the four-step setup wizard to go live on their own — most are operational within a day. Professional and Enterprise accounts get a dedicated onboarding session: your contact at BasePro walks you through configuration, imports opening data, and confirms you are live before handing off. Ongoing support lives inside the app — you do not need to leave to get help.

Yes. Vault CSV export covers your full operational record. Enterprise accounts also have CFDI accountant CSV/XML export and report PDFs available on demand. You are not locked in — the data you put in is the data you can take out, in formats your accountant can use directly.

A guided four-step setup wizard walks you through configuration — most teams are operational the same day. The wizard covers properties, units, roles, and opening balances. Assisted data migration is available through our onboarding team for larger portfolios moving off Yardi or similar systems.

The four-step setup wizard guides you through entering properties, units, leases, and opening balances. For smaller portfolios most operators complete this in a day. For larger books, the onboarding team runs an assisted migration — they map your spreadsheet columns, validate the data, and load it for you. Bulk CSV import is on the roadmap for self-service loading of large datasets.

Yes. Vault CSV export covers your complete operational and financial transaction history. Reports — owner statements, income summaries, expense breakdowns — export as PDFs on demand. Enterprise accounts also export CFDI-formatted files for the accountant directly. Everything your accountant needs is available without a phone call.

Built in Spanish, not translated. CFDI 4.0, SAT compliance, ARCO data rights, LFPIORPI monitoring, RFC tracking, and NOM-151 retention are all native at the Enterprise tier. The primary language across the product is Spanish; English is full-parity. This is a Mexico-first platform.

CFDI 4.0 and SAT compliance roll out with Mexico as the first market. LATAM-specific fintech rails — local payment collection and settlement infrastructure — are on the roadmap, building out region by region. The core operations and financial platform is available in all active regions today. Regional availability is shown on the pricing page.