Integration · Field ops · Live today
Every field event lives on WhatsApp already.
BasePro makes each one structured, signed, and auditable. Not a third-party add-on — a first-party delivery mechanism for vendor dispatch, inspection notifications, and owner approvals. The surface your field team already opens fifty times a day, now carrying the audit trail your committee expects.
Work order assigned: Unit 203, bathroom leak. Inspection photos required before/after fix.
On site, inspecting now.
Valve seal failed. Replacing cartridge.
Photo received, logged to work order. Parts quote attached in thread.
Fix complete, sealed valve, pressure tested 60 min.
Marked complete. CFDI queued, owner notified, 30-day warranty logged.
Partner acknowledgment
The surface LATAM field teams already live on.
WhatsApp is not a messaging option in LATAM — it is the default operations channel. Cleaners coordinate turnovers there, vendors send quotes there, tenants submit repair requests there. Fighting that surface is a losing architecture. BasePro embraces WhatsApp Business API as a first-party delivery mechanism: the surface your field team already opens, now carrying the audit trail your committee expects.
Where the boundary sits
WhatsApp delivers. BasePro structures.
WhatsApp Business API
Message delivery. Media attachments (photos, audio, documents). Read receipts. Contact identity. Encrypted transport. Push notification to recipient device.
BasePro
Message-as-event mapping. Work-order context. Photo-to-ticket linkage. Signed timestamp chain. Auto-reply routing. Audit trail to committee reports.
Every message is first-party structured data, not a screenshot chain your team has to paraphrase back into a ticket. Delivery stays with WhatsApp; structure and audit stay with BasePro.
Data-flow story
Conversation in. Event out. Audit anchored.
Conversation flows one way through WhatsApp. Structured events flow the other way into BasePro. The hash-chain audit log catches everything.
Why this architecture
Field-first, no app-store friction.
Field teams do not install apps. They open WhatsApp. BasePro respects that reality by making WhatsApp the field-first delivery surface — no companion app, no version drift, no training curve. Your cleaners, inspectors, and vendors keep using the tool they already know; BasePro silently structures every event they generate. Field-first (inspection data arrives live), manager-on-the-go (approvals work from thread), and ops-without-app-store (no IT deployment) — the three mobile-first pillars on /platform all land here.
Field-level sync
What message types map to what events.
| Message type | Direction | Latency | BasePro event |
|---|---|---|---|
| Outbound dispatch (work order assignment) | Out toWhatsApp | < 5s | Creates thread, links to WO |
| Inbound photo | In fromWhatsApp | < 5s | Attaches to WO, OCRs serial numbers |
| Inbound text status update | In fromWhatsApp | < 5s | Appends to WO timeline |
| Inbound voice note | In fromWhatsApp | < 30s | Transcribed + attached to WO |
| Owner approval reply | In fromWhatsApp | < 5s | Triggers proposal pipeline advance |
| Completion signature | Bidirectional | < 5s | Hash-chain anchor, CFDI queued |
Every message is a structured event with a work-order or proposal link. WhatsApp transports it; BasePro anchors it.
Run your field ops on WhatsApp, auditable by default.
Live today in Mexico and LATAM. If your committee asks how the field event landed in the ledger, the answer is a hash anchor — not a screenshot.