Frequently asked questions

Owners receive a monthly statement — you click send, they get a PDF via email. Investors do not log in to BasePro; the operator generates and sends the data. The investor dashboard at the Professional tier is your view into their portfolio, not a separate login for them.

Built in Spanish, not translated. CFDI 4.0, SAT compliance, ARCO data rights, LFPIORPI monitoring, RFC tracking, and NOM-151 retention are all native at the Enterprise tier. The primary language across the product is Spanish; English is full-parity. This is a Mexico-first platform.

Vendors reply on WhatsApp — no account, no app, no password required on their end. Their responses appear automatically in the work order's activity thread. No vendor is contacted without explicit action from your team, so you stay in full control of every outbound message.

Your data is walled off at the database layer — the database itself refuses to return another company's rows, even if a software bug exists elsewhere. Our team cannot access your records without an audited support request that you initiate. Every access event is logged.

Each record in the audit log links to the one before it. Altering any past entry breaks the chain, and the discrepancy is detected automatically every night. The same mechanism meets NOM-151 retention requirements for Mexican organisations — ten years of tamper-evident operational history.

SOC 2 Type I is in progress, with a target completion in 2027. The controls are aligned today — we are not yet certified. Infrastructure is GDPR-aligned; ISO 27001 certification is not currently in scope. We can share our current controls summary on request.

Data is hosted on infrastructure with a GDPR-aligned posture and an EU data-residency option. For Mexican companies, the ARCO data-subject rights workflow — access, rectification, cancellation, and objection — ships at the Enterprise tier and meets the statutory 20-business-day response window.

CFDI 4.0 emission, reconciliation, and accountant CSV/XML export are all available on the Enterprise tier. LFPIORPI transaction monitoring and the manual-review queue for anti-money-laundering reporting obligations also ship at Enterprise. These are emission and reconciliation tools — not payment-rail infrastructure.

Access is governed by 4 roles — Superadmin, Admin, Manager, and Operations — across 13 permission domains that cover all 16 modules. Each domain has its own on/off toggle per role, so you decide precisely which team members can view, edit, or approve financial data.

Three tiers: Starter for teams getting started, Professional for full portfolio operations, and Enterprise for compliance-heavy or large-portfolio operators. Starter begins at $35/month. Exact Professional pricing is a short sales conversation — the scope varies enough that a fixed public price is rarely the right starting point.

The portfolio model groups properties under shared bank accounts and consolidated reporting — one operating system across all your entities. Multi-currency bank accounts are available at the Professional tier. Each organisation operates within a single country, which keeps accounting and compliance clean.

From 5 properties to 400. Same operating system. Starter handles up to 5; Professional up to 50; Enterprise is unlimited. You move between tiers as your portfolio grows — the workflows, data, and integrations move with you, no migration required.

Yes. Vault CSV export covers your full operational record. Enterprise accounts also have CFDI accountant CSV/XML export and report PDFs available on demand. You are not locked in — the data you put in is the data you can take out, in formats your accountant can use directly.

A guided four-step setup wizard walks you through configuration — most teams are operational the same day. The wizard covers properties, units, roles, and opening balances. Assisted data migration is available through our onboarding team for larger portfolios moving off Yardi or similar systems.

No. Before any work order over your defined cost limit moves forward, a manager approves it. Before any bank account or compliance change, a second admin must sign off. The system handles the legwork and surfaces the decision — your team owns the call. Autonomous workflow agents are on the roadmap, in design.

Work orders move through a clear status pipeline — pending, quoting, assigned, in process, completed — visible on a kanban board with swimlane filtering by property, vendor, or priority. Every vendor assignment, photo upload, and cost update is tracked against the order in one place.

46 mobile screens are built and shipped — inspections, maintenance, vendor communications, and property detail are all mobile-first. The operations side is designed for field use. You can also review account balances and transaction history on mobile; finance entries can be made from the field or the office.