Before you talk to sales, you want to know what you are actually choosing. Not a checklist with fifty rows of checkmarks — a plain answer to one question: what changes between Starter, Professional, and Enterprise?
Here is that answer.
What Every Account Starts With
Every BasePro account — at every tier — runs on the same core. There is no stripped-down version that asks you to upgrade before you can run your operation.
The baseline covers:
- Maintenance order management — log issues, assign vendors, track status from open to close.
- Vendor assignment — assign vendors to work orders and send them a notification on their preferred channel (email).
- Owner statements — generate and review owner reports from live ledger data.
- Financial ledger — record transactions, reconcile against your bank, track income and expenses by property.
- Role-based access — add team members with view or management access, scoped to the portfolios they should see.
This covers the full operations cycle: a work order opens, a vendor is assigned, the cost lands in the ledger, and the owner statement reflects it. That cycle works the same for five properties or two hundred.
When You Want More: Professional
Professional is for operations where vendor quoting has become a source of friction — where you are coordinating quotes manually, comparing PDFs by hand, or making vendor decisions without a documented record.
What Professional adds:
- Multi-vendor quoting — send a maintenance request to more than one vendor at the same time and receive structured quotes back.
- Quote comparison — see all quotes for a given work order side by side, with vendor history visible. You choose; the record stays.
If one trusted vendor handles every trade in your portfolio, the Starter baseline may be all you need. If vendor selection is a real operational decision — and one worth documenting — Professional is the right fit.
When You Want the Full Stack: Enterprise
Enterprise is for operations running at higher volume or complexity — where PDF quote processing is a daily task and where vendor communications need to reach people on WhatsApp, not just email.
What Enterprise adds:
- WhatsApp dispatch — vendor notifications go out through WhatsApp Business alongside email. Same structured message; vendor receives it on their preferred channel.
- PDF Quote Intelligence — upload a vendor's quote PDF. The platform extracts the line items, totals, and tax breakdowns. You review the extracted data and confirm before anything posts. It extracts; you confirm.
PDF Quote Intelligence is available now at the Enterprise tier. The broader vendor desk automation layer is on the roadmap (In design) — when it ships, it will follow the same principle: proposals you review before any action is taken.
A Note on Portfolio
The Portfolio tier is how some organisations manage multi-entity structures — separate LLCs or holding companies each needing their own financial isolation. In terms of what the platform can do, Portfolio is Professional. The distinction is the multi-LLC operating structure, not a separate feature set.
If your setup involves multiple entities, that conversation belongs with the sales team — they can map your structure to the right configuration.
The Full Pricing Picture
This is the capability layer. For the full pricing breakdown — how accounts are structured and what each tier costs — the pricing page has the complete view.