Tenant Communication
Prepare Your Tenants, Not Just Your Team
Unexpected platform changes are the #1 driver of tenant support tickets during transitions.
Your tenants interact with your systems daily. A platform transition changes their experience. A well-communicated transition builds confidence.
3 min assessment·8 factors
or
8 DATA READINESS FACTORS
Pre-Launch Communication
Tenants have been notified of the platform change before go-live
You have communicated which channel tenants should use to reach you post-transition
You have answers ready for the top 5 questions tenants will ask
Tenant Portal & Self-Service
Tenants have verified contact details on file so they can access the self-service portal
Tenants know what they can view and do in the portal before needing to use it
Maintenance Request Flow
Tenants know the new process for submitting maintenance requests
Tenants know what response timeframes to expect for different request types
You have a plan to handle elevated tenant queries on launch day
How many can you check?
INTERACTIVE ASSESSMENT
Answer 8 questions across 3 categories. Takes about 5 minutes.
Continue Your Preparation
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